May 22, 2023

What is Product Ops and How Does it Increase Value?

The product development process today is immensely complex, involving numerous teams and stakeholders with disparate objectives. Fortunately, Product Ops is making its debut in the corporate sphere and providing new functions. It boosts productivity by streamlining the collective efforts of teams. As a result, everyone benefits from increased efficiency and better coordination. To put it simply, this type of coordination is the ultimate connection between all components of product development, guaranteeing that each interested party and team member are aiming for the same objectives.

Companies that strive to remain on the cutting edge must familiarize themselves with Product Ops and its ability to improve their operational strategies. Those looking to gain an upper hand in today's market should not hesitate to get up-to-date with this concept.

What is Product Ops?

Product Ops is a new function that has risen to cope with the intricate & rapidly evolving landscape of product development. It facilitates cross-functional collaboration to deliver successful products and enables a smooth transition from idea to execution. Product Ops connects all elements of product development, acting like a bridge between product, engineering, and prioritization of customers and their needs. It ensures that all parts of the process come together seamlessly.

The role is an invaluable asset to the product team due to its comprehensive understanding of data. Through this knowledge, they work hand-in-hand with the product team to help them reach their goals - this prevents any unwanted deviations from their goal.

This function has been created with a specific intention; to align the operations of a product team with the overarching business goals of an organization, making sure they put their energies in the right direction and see that their efforts are contributing to the success of the organization.

The Value of Product Ops to Businesses

If you're curious if your company should invest in Product Ops, the answer is "yes, it should". Product Ops can deliver several key advantages to your organization including:

Data Analysis and Insights

Data is a crucial resource for product teams when making decisions. Data gathering and analysis offer product teams a lot of useful information regarding user behavior, likes/dislikes, and needs. This data can then be used to direct product enhancement, create product plans, and generate informed decisions on features, pricing, and marketing strategies.


Product Ops is a fundamental part of understanding & managing the ever-increasing amount of data available. It verifies the accuracy and trustworthiness of collected information and uncovers useful insights that can facilitate better decision-making for product teams.

Improved Cross-Team Collaboration

Product teams cannot function in isolation; they need to join forces with other teams including engineering, design, and marketing to ensure successful product launches. Achieving this requires a strong level of teamwork and collaboration between all the teams within an organization.


Product Ops can be instrumental in getting different teams to collaborate better. They serve as an intermediary and ensure smoother communication, help define objectives & priorities, and also ensure that everyone is on the same page.

Facilitate User Interviews

Collecting user feedback is of utmost importance for product improvement. It ensures that teams stay updated with the users' desires & anticipations.


One of the primary responsibilities of Product Ops is to gather and analyze data from various sources to understand the customer experience. This includes conducting user interviews, collecting feedback from various channels, and running tests and experiments to gather quantitative data. By taking into account the insights gained from customer feedback, it is much easier to ensure that the product you are producing is fine-tuned and specially designed for its intended audience.

Introduce Products to the Market

Prod Ops has a critical role when it comes to product or feature launches, making sure that all stakeholders and users understand the 'what, why, and how' behind it.


Internally, the product operations team works with other teams across the company on various tasks related to product launches and new feature rollouts. Let's take a closer look at some instances:


More Comprehensive Documentation: By hiring a product operations manager, your business will be able to take advantage of the expertise & insights they bring to the table. This includes more comprehensive documentation.


Product operations is responsible for capturing team meetings, product testing processes, and other periodic activities in a documented form. The product operations team can also help create written documentation for new features, including user manuals, FAQs, and other support materials.


Launch Planning: The product operations team plays a key role in ensuring that all teams are aligned and prepared for product launches. They work with stakeholders to develop launch plans, set timelines, and identify potential risks and opportunities.


Changelogs for Users: To ensure customers are kept in the loop, it's crucial to communicate any new features that have been introduced. Changelogs can provide users with comprehensive information about the changes made and how those changes may affect their experience with the product. The changelog is typically organized in chronological order, with the most recent changes listed first. It serves as a reference for the product team, developers, and customers, allowing them to track the evolution of the product and understand the changes made in each release.

Prioritize Issues

It's common for Product Ops to collaborate closely with the technical success team or similar functions to address pressing issues that might impact the product's availability, reliability, or user experience. These collaborations ensure customer satisfaction and product efficacy.

More Efficient Project Management

The Product Ops Manager is responsible for managing cross-functional teams and projects - ensuring that everything stays on track and runs smoothly. By overseeing the product development lifecycle, the Product Ops Manager can identify opportunities for process improvements, optimize workflows, and facilitate collaboration among different teams and stakeholders. Through this, teams can concentrate on the bigger picture and make certain that their product is successful in its respective market.

Best Practices for Implementing Product Ops

Product Ops has gained a lot of attention in the product development sphere & teams need to make sure that they are utilizing the best practices for integrating this role into their processes. Here are a few key points to keep in mind:


Adopt a Flexible Mindset: Product Ops teams should adopt a flexible mindset and be willing to adapt to real-time needs and workflows as needed. By remaining fluid, team members stay ahead of the curve and respond to challenges as they arise. This involves being open to feedback, testing new approaches, and continuously improving processes to ensure that they are delivering value.


Strategic Planning and Operational Execution: For successful product operations, it is crucial to work with stakeholders to ensure that their business objectives are understood - these goals need to be transformed into actionable tasks for the product development team. To guarantee the cohesion of all goals and proper data access, product operations need to be implemented.


Concentrate on Facilitating Desired Results: Rather than getting bogged down in the details of specific processes or workflows, Product Ops should focus on enabling outcomes. This means thinking strategically about how different processes and tools can be leveraged to achieve specific goals. By keeping the big picture in mind, Product Ops teams can avoid getting lost in the weeds and stay focused on delivering value.


Introduce Centralized Tools for Better Control: Use a single platform or set of tools to manage everything from the product roadmap and backlog to project management. By doing so, you reduce the risk of miscommunication or confusion and ensure that everyone has access to the same information in real time.


Understand your Target Market: Ultimately, the success of any product development effort hinges on the needs and preferences of the customer. To ensure that the product is meeting these needs, Product Operations teams should make a concerted effort to get to know the customer. 


When you consider the full scope of your customer’s pain points and the goals of your organization, you step into a more holistic role which includes taking up strategic planning, product analysis, Agile processes, and other responsibilities.

To Round Things Up

Product Operations, or Product Ops for short, is a relatively newer role that has gained significant traction and is quickly becoming an important part of the modern organization's product development process. This role is essential in helping companies to efficiently manage and ensure quality results while also reducing costs associated with development. The suitability of Product Ops for your business depends on factors like the number of product teams you possess, how intricate your product line-up is with a range of offerings, and if you require scaling up to meet the market demand.

If you decide to pursue Product Ops, it's highly recommended that you enlist the assistance of a trusted partner like LHCB who can provide invaluable guidance and expertise to help you bring your projects and products to fruition. With our support, you will be able to realize success in each stage of the process - from initial conception through to completion.